Ainaz Ziadlou; Ahmad Valipour
Volume 6, Issue 4 , October 2017, , Pages 249-258
Abstract
Purpose of this study is to investigate the relationship between organizational citizenship behavior and management style of the elementary school principals in Gorgan. The research type is cross correlation. Population of the present research includes all the primary school principals. One hundred twenty ...
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Purpose of this study is to investigate the relationship between organizational citizenship behavior and management style of the elementary school principals in Gorgan. The research type is cross correlation. Population of the present research includes all the primary school principals. One hundred twenty three principals were randomly chosen as the participants applying Morgan chart. Measurement tool reliability of the research was gained by the supervisor. The results indicated that there is a positive and significant correlation between magnanimity and management style and loyalty and civic virtue and imperative management style. In addition, regression results showed that magnanimity determines 4.9 percent of democratic management style and loyalty determines 12.4 percent of imperative management style.
Manouchehr Jofreh; Seyed Sadegh Kazemi
Volume 6, Issue 1 , January 2017, , Pages 57-64
Abstract
Since the prospective companies in today's fiercely competitive space, no choice but to employ strategies that will lead to maximum absorption customers and sell products and services, today, customer satisfaction has become one of the main concerns of managers of enterprises and therefore subject to ...
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Since the prospective companies in today's fiercely competitive space, no choice but to employ strategies that will lead to maximum absorption customers and sell products and services, today, customer satisfaction has become one of the main concerns of managers of enterprises and therefore subject to many factors involved, one of the topics of organizational citizenship behavior in organizations. Therefore, the main objective of this study was to investigate the effect of motion is characteristic of organizational citizenship behavior on customer satisfaction. In this study, the Kano model to measure satisfaction and citizenship behavior in the Oregon model was used. According to the statistical community Unlimited existing between the client and the Ministry of Education District 5 of Tehran, for example, 140 is considered, in part due to the limited staff of 110 people of the volume of all their employees through the study placed. Data collection for this study is based on two standard questionnaires used background research that has been reviewed and approved the validity and reliability. Due to the abnormal distribution of data, research, analysis, data, Spearman correlation test was used. Examine the hypothesis implies that all components of organizational citizenship behavior on customer satisfaction has an impact, therefore, based on the findings the following recommendations are proposed: Inform employees about organizational citizenship behavior, a sense of appreciation for the staff to handle customer complaints, customer awareness, increase knowledge of the technical and ethical employees, as part of the working group dealing with clients.
Javad Asa Kohne Farvoodi; Gholamreza Enayati; Gholamreza Malekzadeh
Volume 5, Issue 2 , April 2016, , Pages 140-143
Abstract
The present study was conducted to investigate relationship between leadership style of Consultative, leadership style of Participative and organizational citizenship behavior. Statistical population of this research is employees of Ahromsazeh Company in Mashhad city which 103 samples were selected randomly. ...
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The present study was conducted to investigate relationship between leadership style of Consultative, leadership style of Participative and organizational citizenship behavior. Statistical population of this research is employees of Ahromsazeh Company in Mashhad city which 103 samples were selected randomly. In order to analyze data, we used Lisrel software. The results showed that there is a significant and positive relationship between leadership style of Consultative, leadership style of Participative and organizational citizenship behavior.
Ainaz Ziadlou; Ahmad Valipour
Volume 2, Issue 1 , January 2013, , Pages 73-82
Abstract
Purpose of this study is to investigate the relationship between organizational citizenship behavior and management style of the elementary school principals in Gorgan. The research type is cross correlation. Population of the present research includes all the primary school principals. One hundred twenty ...
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Purpose of this study is to investigate the relationship between organizational citizenship behavior and management style of the elementary school principals in Gorgan. The research type is cross correlation. Population of the present research includes all the primary school principals. One hundred twenty three principals were randomly chosen as the participants applying Morgan chart. Measurement tool reliability of the research was gained by the supervisor. The results indicated that there is a positive and significant correlation between magnanimity and management style and loyalty and civic virtue and imperative management style. In addition, regression results showed that magnanimity determines 4.9 percent of democratic management style and loyalty determines 12.4 percent of imperative management style.