Document Type : Original Article


Department of Educational Science and Psychology, Islamic Azad University, Marvdasht, Iran


The purpose of this study is the feasibility of establishing Total Quality Management. The research method is survey type. The population of vocational training centers in Shiraz. The sample size was determined by conducting 85 patients included 69 males and 16 females. Data has been collected through a questionnaire of Total Quality Management (NouhPisheh). To analyze the data, descriptive and inferential statistics were used and descriptive statistics to analyze survey data from a frequency distribution table, the mean and standard deviation and inferential statistics were used in this test (one sample) and chi-square. Results of data analysis using t-test indicated that the basis for the establishment of comprehensive quality management in technical and vocational training centers in Shiraz with respect to the components of management commitment, customer focus, decision-making and inclusive participation, there is continuous improvement, assessment, training and staff development. The results of the data analysis using chi-square test showed that gender and acceptance of Total Quality Management have no relationship with each other. In addition, chi-square test indicated that work experience plays no role in the adoption of TQM. Finally, according to the views of principals, teachers and administrative staff using the chi-square test, the participants in the study, trainees and staff consider it as a client.


Abzari, M. (2002). Create new approach to support the Quality Management System. Journal Administrative Science and Economics University, winter 2002, No. 3, XIV years
Briggs, Rhonda S. (1998). “Senior Leadership involvement in the success of Total Quality Management at an Air National Guard Unit. "ProQuest – DissertationAbstracts.pp: 61.
Chadwick, P. (1995). “TQM at south Bank University” Quality Assurance in Education, Vol.3, No.1.
Dayton , Lewis A. (1999).“Critical Success factors in Total Quality Management Systems: A practitioner – based study of United States quality programs”.ProQuest – Dissertation Abstracts.pp: 127.
Dusten. K.L. (1995). “Visionary Leadership and Total Quality Management” Dissertation Abstract International, Vol.56, No.8 (1996)
Klocinski, john R. (2004).“Evaluation of Success and failure factors and criteria in the implementation of Total Quality Management principles in adminstration at selected institutions of higher education”.ProQuest – Dissertation Abstract.pp : 109.
Langan, P. (1998) “. A study of the use to teams in the Total Quality Management process,  as implemented through Finance and university services at the University of Iowa. ”ProQuest – Dissertation Abstracts, pp: 164.
Larry, Dusten. K. (1995). “Visionary Leadership and Total Quality Management” Dissertation Abstract International, Vol.56, No.8 (1996)
Liu, ching – F. (2005). “Perceptions and practices of Taiwan junior college CIOS toward Total Quality Management”.ProQuest – Dissertation Abstracts, pp: 143.
Roderick, sunil. R. (1997). “The critical Analysis of Total Quality Management In continuing Higher Education” Dissertation Abstract International, Vol.58, No.3 (1998)
Roopchand, Roderick S. (2005). “The Critical analysis of Total Quality Management in continuing higher education”. ProQuest-Dissertation Abstract, pp: 378.
Haji Sharif, M. (1999). TQM system design. Tehran: Center of Integrated Cement co.
Hossein Zadeh, Davoud. Saemian, Sedigheh. Concepts and philosophy of total quality management. Magazine tact, No. 129, January 81.
Karimi, H. (1999). Examine the impact of the implementation of participatory management through employee suggestions boost productivity in Regional Electric Company. M.Sc. thesis, Shiraz University.
MousaKhani, M. (1995). Factors influencing the success or failure of delivery of comprehensive quality improvement methods and to surround it, Knowledge Management, Volume 31 and 32.
NiyazAzari, K., TaghvaeiYazdi, M. and NiyazAzari, M. (2010). Theories of organization and management in the third millennium. Vice City: Mehr al-nabi.