Document Type : Original Article


1 M.A. of Transformation Management, Department of Management, University of Sistan and Baluchestan, Iran

2 Associate Professor, Department of Management, University of Sistan and Baluchestan, Iran

3 M.A. of Educational Administration, University of Urmia, Iran

4 M.A. student of Transformation Management, Bonab branch, Islamic Azad University, Bonab, Iran


Nowadays, development of intellectual capital is one of the key factors in improvement of business processes and organization’s success. The reason is that creating processes for acquiring value through knowledge is one of the most important functions of intellectual capital management. This is why that the present study was aimed to study the relationship between intellectual capital and quality of work life. This study is a descriptive-correlation research. The statistical population of this study includes employees of a hospital in the city of Zahedan. A sample of 132 employees was selected randomly from this population. In order to collect the research data, a self-administrated questionnaire was used that includes three parts. The first part of this questionnaire includes the demographic characteristics of respondents. The second part refers to intellectual capital and the second one includes questions of quality of work life. Reliability of the questionnaire has been examined through Cronbachs’ Alpha coefficient. Also the questionnaire was reviewed and modified by academic experts and professors for ensuring its validity. The main statistical methods that have been used for analyzing the research data and testing the hypotheses were correlation coefficient and multiple-regression analysis. The results of this study revealed that there is a significant positive relationship between intellectual capital (human, structural, and customer capitals) and quality of work life. The results also revealed that 36% of the variations of quality of work life can be explained by intellectual capital and its components. Finally, it is should be noted that employees’ dissatisfaction from quality of work life is a problem that destroys the organization and its employees. It is possible to prevent such problems through improving intellectual capital.


Alavi, S., Ghoreyshi, R., (2007), the measurement model of intellectual capital in Iranian organizations, Journal of management thought, Vol. 2, pp. 127-150.
Ballou, B; Godwin, N. H. (2007).  Quality of 'Work Life', Strategic Finance, v89 n4 p. 40.
Babaei Nioloei, Fahime, Rahimi, Gholamreza, Bohloli Zeynab, Nader, (2011), the comparative examination of intellectual capital in universities, journal of creativity and initiation in human sciences, Vol. 3, pp. 53-69.
Bontis, N. (2000), “Assessing Knowledge Assets: A Review of the Models Used to Measure Intellectual Capital”, European Management Journal Vol.6, No.3.
Chen, J,zhu. , Z.   and Xie, H. Y. (2004),”Measuring Intellectual Capital: A new model and empirical study”, Journal of Intellectual Capital, 5(1), 195-212.
Danaeifard, Hasan, Alvani, Sayyed Mahdi, Azar, Adel, (1388), qualitative research methodology: a comprehensive approach, Saffar Publications, Tehran.
Ghlichli, B., Moshabaki, A., (2006), the role of social capital in creating intellectual capital in the organization, Journal of management knowledge, Vol. 57, pp. 125-147.
Hsu, Ya-Hui,. Fang, Wenchang. (2009). “Intellectual capital and new product development performance: The mediating role of organizational learning capability”. Technological Forecasting & Social Change 76, 664–677.
Jafarnejhad, A., Ghasemi, A., (2008), developing a model for knowledge acquisition with regard to the intellectual capital strategy: the case of companies listed in Tehran park of science and technology, Journal of information technology management, Vol. 1, pp. 19-36.
Lewis David & et al. (2007). “Extrinsic and Intrinsic Determinants of Quality of Work Life”.  International Journal of Health Care Quality Assurance, Vol.14.
Mahdizade Ashrafi, A., Ilika, Hoseyn Ali, (2009), examining the relationship between quality of work life and performance of employees in Islamic Azad University, Walton model, Journal of management, Vol. 20, pp. 1-8.
Marr, B. M. (2005). “Defining Intellectual Capital: A Three dimensional Approach”. Management Decision, 43(9) 65-79.
Mirkamali, Sayyed Mohamad, Zohor Parvande, Vajihe, (2008), intellectual capital management as a necessity for knowledge-based organizations, Journal of management message, Vol. 28, pp. 81-105.
Mirkamali, Sayyed Mohamad, Narenji Sani, F., (2008), examining quality of work life and job satisfaction among faculty members of university of Tehran and Sharif university of technology, Journal of research and planning in higher education, Vol. 48, pp. 71-101.
Mirkamali, S. M and NarenjiThani, F. (2011). “A Study on the Quality of Work Life (QWL) among faculty members of University of Tehran(UT) and Sharif university of Technology (SUT)”. International Conference on Education and Educational Psychology (ICEEPSY 2011).
Mortazavi, S,. Shalbaf Yazdi, S. V and Amini, A. (2012).  “The Role of the Psychological Capital on Quality of Work Life and organization performance“. Interdisciplinary JOURNAL of Contemporary Research in Business, Vol 4, NO 2.
Mojtahedzade, V., Alavi Tabari, S., Mahdizade, M., (2010), the relationship between intellectual capital (human, customer, and structural capitals) in the performance in insurance industry from managers’ perspective, Journal of accounting studies and auditing, Vol. 60, pp. 109-119.
Nazem, F., Matlabi, A., (2011), developing a model of intellectual capital structure based on the organizational learning in Shahid Beheshti university, Journal of new approach in educational management, Vol. 2, Issue 2, pp. 29-50.
Newstrom, J. W. and Keith, D. (2002). “Organizational Behavior: Human Behavior at Work”.  11th ed. London: McGraw-Hill.
Norshahi, Nasrin, Samei, Hoseyn, (2011), Examining the quality of work life of faculty members of public universities and presenting solutions for improving it, Journal of research and planning in higher education, Vol. 59, pp. 91-114.
Rashidi, M., Jaafari Farsani, J., (2010), the relationship between intellectual capital and organizational learning capabilities in the institute of international energy studies, Journal of management and human resource, Vol. 11, pp. 59-75.
Ramezan, M. (2011). “Intellectual capital and organizational organic structure in knowledge society: How are these concepts related?” International Journal of Information Management, 31, 88-95.
Sayyadi Toranlo, Hoseyn, Jamali, Reza, Mansori, Hoseyn, (2009), examining the relationship between quality of work life and organizational commitment), Journal of educational sciences and psychology, Shahid Chamran University of Ahvaz, Vol. 1, pp. 113-136.
Sonnier, B.M., Carson, D.C. and P.P.Carson. (2007). “Accounting for Intellectual Capital: the Relationship Between profitability and Disclosure, journal of Applied Management and Entrepreneurship, Vol.12, No.2, pp.3-14.
Timossi, L. S; Pedroso, B.; Francisco, A. C.; Pilatti l. A. (2008). “Evaluation of quality of work life: an adaption from the Waltons QWL Model”. XIV International Conference on industrial Engineering and Management. Rio de Janeiro, brazil, 13 to 16 October.
Wu, Mei – Fen, Lee, Yu-Je and Wang, Gao- Liang. (2012). “To Verify How Intellectual Capital Affects Organizational Performance in Listed Taiwan IC Design Companies with Considering the moderator of Corporate Governance”. The Journal of Global Business Management, Volume 8, N1, P 19- 32.