Effect of Customer Relationship Management (CRM) on Marketing Performance, a Case Study in Mellat Bank of Khorram-abad County

M. Goudarzi; S. Mossallami Aghili; Z. Mokhtary Tajeek

Volume 8, Issue 3 , July 2019, , Pages 301-309


  Today with more competiveness of industries, markets, and working atmosphere in productive and service organizations, what is very important for maintaining clients present, for attracting new clients and as a result increasing growth of success in organizations is having a suitable relation with clients. ...  Read More

A Model for Implementation of Knowledge Management in Supply Chain

Soheyla Abdolahi

Volume 7, Issue 3 , July 2018, , Pages 257-266

  The main aim of this research is recognizing the knowledge management and supply chain as well as specifying a framework to implement knowledge management in supply chain. Supply Chain Management has been evolved over the years indicating going beyond a technical status to a global status at which the ...  Read More

An Investigation of Factors Affecting the Implementation of Knowledge Management in Insurance Industry

Parviz Pourvali; Azimallah Zarei; Mohammad Hemati

Volume 7, Issue 2 , April 2018, , Pages 207-215

  The main purpose of the present study is to investigatethe effect of knowledge management inmplementation in Pasargad insurancewith the aim of the firm`s ablity to achieve the goal of being a knowledge oriented organization. The secondary objectives of the study include the realtion between knowledge ...  Read More

Analysis of effect of organizational Capability and Knowledge Management on Success of IT Outsourcing in Organization

Simin Daneshvar; Hossein Rezaie Dolatabadi

Volume 7, Issue 1 , January 2018, , Pages 1-11

  Fast changes at workplace have affected behavior and performance in organizations. These transformations make organizations to changes their strategies in order to achieve competitive advantage in business. One of these strategies is focusing on main qualifications and making resources out of organization ...  Read More

Evaluating the Relationship between Knowledge Management and Competitive Advantage; Case study: A Carpet Company in Mashhad

Abdolah Makhmali; Hamid Rezaei-Far; Gholamreza Enayati

Volume 5, Issue 4 , October 2016, , Pages 309-321

  The purpose of this study is to examine the relationship between knowledge management and competitive advantage in a carpet company in Mashhad. In this study the components of knowledge management are formed from four components of knowledge acquisition, knowledge conversion, knowledge application and ...  Read More

Relationship of Knowledge Management and Intellectual Capital Components (Case Study: faculty members of Urmia University)

Ahmad Emrahimi; Xaniyar Sheikhe pour; Shabnam Zinali; khald Dodman

Volume 2, Issue 4 , October 2013, , Pages 201-211

  This study investigated the relationship between the components of intellectual capital and knowledge conversion process at the University of Urmia. The study was a descriptive correlation, 74 faculty members of the university were selected randomly. Two questionnaires were used to collect research data. ...  Read More