1. The Impact of Organizational Factors of Customer Relationship Management (CRM) on CRM Adoption in Tax Affairs Organization of Tehran

Mandana Hashemi; Mir Mehrdad Peydaei; Abbas Khodadadi

Volume 7, Issue 3 , Summer 2018, , Pages 267-277

Abstract
  The objective of the current study is the statement of the impact of organizational factors of customer relationship management (education-employee involvement-satisfaction) on CRM adoption in tax affairs organization. This research tries to evaluate the factors detected by the organization and offer ...  Read More