1. Study of the Effect of Perceived Service Quality on Customers’ Satisfaction, Trust and Loyalty Using Servqual Model (Case Study of Saderat Bank Website Users)

Peiman Ghaffari Ashtiani; Mohammad Asgari Novin

Volume 5, Issue 3 , Summer 2016, , Pages 234-249

Abstract
  Appearance of communication revolution and emergence of such phenomena as electronic data exchange, electronic commerce and electronic money exchange resulting from exploiting tools of communication revolution in inter-organizational transactions in supply chain, prepare new grounds for economic activities ...  Read More