Document Type: Original Article

Authors

1 Department of Management, Najafabad Branch, Islamic Azad University, Najafabad, Iran

2 Department of Administrative and Economics Faculty, University of Isfahan, Isfahan, Iran

Abstract

Fast changes at workplace have affected behavior and performance in organizations. These transformations make organizations to changes their strategies in order to achieve competitive advantage in business. One of these strategies is focusing on main qualifications and making resources out of organization involved in these activities or in fact it is outsourcing of activities. Outsourcing is effective on performance of organizations as an executive useful and economic tool and its applications are increasing. The goal of this research is to analyze effect of organizational capabilities and knowledge management on strategic success of IT outsourcing in organizations.
This research is applicable by its goals and is correlative by it descriptive-survey method and is a field study. Statistical population includes managers and staff working in Mellat Bank of Isfahan whom were about 1300 individuals. In this research sample size was determined by means of limited sample size of population that sample was chosen by random sampling method. Questionnaire was used for data collection and its validity was confirmed by content and construct validity. Cronbach’s alpha coefficient was used for measurement of reliability which was calculated 0.86 for organizational capability, 0.84 for knowledge management, 0.84 for outsourcing and 0.93 for the questionnaire. Statistical indexes were used for describing data and compare mean tests and structural equation modeling, were used for test of hypotheses. Amos.20 and SPSS software were used in this research. Results from analysis of findings indicated that organizational capability and knowledge management variables affect outsourcing success and due to regression coefficient in structural equations, knowledge management has direct and indirect effect on IT outsourcing success.

Keywords

Abtahi, M., Salavati, A. (2006), “Knowledge management in organization”, Tehran: Nashr-e-Ketab Pub., 2nd Ed.

Hasan Beigi, M. (2010), “Model of key factors in success of knowledge management in order to increase organizational innovation and learning in airport companies”, Master Thesis, Payam-e-Nour.

 Hasan zadeh, M. (2005), “Information management and knowledge management, a comparative approach”, Ettela shenasi Mag., No. 12(7).

Kheyrandish, M. (2005), “Knowledge management in information era with application attitude in an organization”, Controller Mag., 95, 15-17.

Feizi, M. (2002), “Reengineering of electronic learning concept according to knowledge management”, Computer Faculty, University of Ferdowsi Mashad.

Moshabbaki, A, Zareii, A. (2003), “Knowledge management with innovation orientation”, Management and Development Mag., No.16.

Cepda,G. & Vera, D. (2007). Dynamic capability and operational capabilities: A knowledge management perspective. Journal of Business Research, 60(5), 426-437.

Corbett, M.F. (1999). "Multiple Factors Spur Outsourcing Growth", available at: www.outsourcing-journal.com/jan. 1-6.

Deliotte touché LLp. (2005). Calling a change in the outsourcing market: The realities for the world’s largest organization. Retrieved December10, 2007.

Eisenhardt, K.M., & Martin, J.AQ. (2000). Dynamic capabilities: Whar are they? Strategic Management Journal, 21(10-11), 1105-1121.

Helfat, C. (2007). Dynamic capabilities: Understanding strategic change in organization. Malden, MA: Blackwell.

Lavie, D. (2006). Capability reconfiguration: An analysis of incumbent response to technological change. The Academy of Management Review, 31(1), 153-174.

Makadok, R. (2001). Toward a synthesis of the resource-based and dynamic-capability views of rent creation. Strategic Management Journal, 22(5), 387-401.

Rai, A., Patnnayakuni, R., & Seth, N. (2006). Firm performance impacts of digitally enabled supply chain integration capabilities. MIS Quarterly, 30(2), 225-246.

Schniederjans, M.J. Zuckweiler, K.M., (2004). "A Quantitative Approach to the Outsourcing-insourcing Decision in an International Context",Management Decision, Vol. 42 No. 8, pp. 974-986.

Teece, D.J., Pisano, B. and Shuen, A. (1990). Firm Capabilities, resources and the concept of strategy (Economic analysis and policy working paper, EAP 38. Berkeley: Center for research in management. University of California.

Teece, D.J., Pisano, B. and Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management, 18(7), 509-533.

Teecee, D.J. (2003). Knowledge and competence as strategic assets, in: Handbook on Knowledge Management, Springer-Verilog, 129-152.

Wang, C. and Ahmed, P. (2007). Dynamic capabilities: A review and research agenda. International Journal of Management Reviews, 9(1), 31-51.

Winter, S. (2003). Understanding dynamic capabilities. Strategic Management Journal, 24(10), 991-995.

Zahra, S.A., & George, G. (2002)Absorptive Capacity:  review, reconceptualization, and evtention. The Academy of Management Review, 27(2), 185-203.

Zollo, M. and Winter, S. (2002). Deliberate learning and the evolution of dynamic capabilities. Organization Science, 13(3), 339-351.

Zott, C. (2003). Dynamic capabilities and the emergence of intraindustry differential firm performance: Insighs form a simulation study. Strategic Management Journal, 24(2), 97-125.

Wu, L. (2010). Applicability of resource-based and dynamic-capability. Journal of Business Research, 63(1), 27-31.