Dispute resolution council is emerging institution in Iran and other countries. This research is inductive. The current study is also correlative since it seeks to investigate the relation between dependent and independent factors. It is a periodic study because it studies a specific period and it can be an applied research. We used a questionnaire included 15 questions and distributed amongst clienteles of dispute resolution council of Torbat-Heydarieh and 450 people respond to the questionnaire during 6 months of 2013. Results of the research indicated that clienteles were not satisfied about behavior of clerks and members of dispute resolution council. Moreover, people were not satisfied about knowledge of employees and members related to of the dispute resolution council in Torbat-Heydarieh, whereas, were satisfied about processing time of solving problems by employees and members related to of the dispute resolution council.