Studies in Humanities
Hemmatollah Bastami; Maryam Panahi
Abstract
This study aimed to predict job performance of Iranian physical education teachers based on basic psychological needs satisfaction and integrative self-knowledge variables. The research method was descriptive correlational and in terms of purpose it was applied. The statistical population of this study ...
Read More
This study aimed to predict job performance of Iranian physical education teachers based on basic psychological needs satisfaction and integrative self-knowledge variables. The research method was descriptive correlational and in terms of purpose it was applied. The statistical population of this study was 650 physical education teachers of Ilam city and the sample size was 241 using Cochran formula. This study highlights the idea that developing the efficiency and effectiveness of employees' activities by the help of managers in the form of job performance can have a significant effect on profitability and, ultimately the development of organizational productivity.
Mandana Hashemi; Mir Mehrdad Peydaei; Abbas Khodadadi
Volume 7, Issue 3 , July 2018, , Pages 267-277
Abstract
The objective of the current study is the statement of the impact of organizational factors of customer relationship management (education-employee involvement-satisfaction) on CRM adoption in tax affairs organization. This research tries to evaluate the factors detected by the organization and offer ...
Read More
The objective of the current study is the statement of the impact of organizational factors of customer relationship management (education-employee involvement-satisfaction) on CRM adoption in tax affairs organization. This research tries to evaluate the factors detected by the organization and offer the relationship between them under a conceptual model of CRM adoption and also using a technology acceptance model. This research is actually a correlating-study, but can be also considered as an applied research. It is cross-sectional in terms of time, is confined to Tehran in terms of place and is quantitative according to the type of data. The research instrument was a questionnaire whose degree of validity was determined by experts. Cronbach alpha is used for determining its reliability. The statistical population of this study consists of tax agents (employees) of the general office of large tax payers in Tehran. The statistical sample is chosen by a simple random sampling which according to cochran’s formula 140 persons were determined. Data analysis in the process of model formulation was done by the method of confirmatory factor analysis and structural equation, using LISREL software to assess its validity. According to the organizational factors of CRM (education-employee involvement-satisfaction), easy application and usefulness of customer relationship management has a positive and significant impact on CRM adoption which will lead to a better performance in the organization whenever the system is used. Research findings have shown that the adoption of CRM is confirmed in the study population and for this reason it has the potential to be used in the intended population; it was also revealed that in regard with the prioritization of variables, the easy application of customer relationship management will lead to its adoption by tax agents and expedite the performance of the organization.
Bahman Gharakhani
Volume 6, Issue 2 , April 2017, , Pages 96-101
Abstract
The purpose of this study was to examine the factors associated with tendency of citizens to the satellite with approach uses and satisfaction in Ardabil. The population consist of all people 18 years and older in Ardabil. 390 people were selected with multi-stage cluster sampling method. In this study ...
Read More
The purpose of this study was to examine the factors associated with tendency of citizens to the satellite with approach uses and satisfaction in Ardabil. The population consist of all people 18 years and older in Ardabil. 390 people were selected with multi-stage cluster sampling method. In this study was used of questionnaire for data collection. Data analysis included multivariate regression, pearson’s r correlations, regression analysis, ANOVA analyses with SPSS software (package of Spss / pc + + ver 21). According to the findings, except for use social, other motivated the audience showed a significant relationship with variable usage of the satellite. According to the results there is a significant relationship between age, gender and education with usage of the satellite.
Amirhasan Susaraie; Bahman Gharakhani
Volume 6, Issue 1 , January 2017, , Pages 11-16
Abstract
The purpose of this study was to examine the factors associated with tendency of citizens to the satellite with approach uses and satisfaction in Ardabil. The population consist of all people 18 years and older in Ardabil. 390 people were selected with multi-stage cluster sampling method. In this study ...
Read More
The purpose of this study was to examine the factors associated with tendency of citizens to the satellite with approach uses and satisfaction in Ardabil. The population consist of all people 18 years and older in Ardabil. 390 people were selected with multi-stage cluster sampling method. In this study was used of questionnaire for data collection. Data analysis included multivariate regression, pearson’s r correlations, regression analysis, ANOVA analyses with SPSS software (package of Spss / pc + + ver 21). According to the findings, except for use social, other motivated the audience showed a significant relationship with variable usage of the satellite. According to the results there is a significant relationship between age, gender and education with usage of the satellite.
Seyed Morteza Madani; Seyyedeh Najmeh Hosseini
Volume 5, Issue 4 , October 2016, , Pages 283-289
Abstract
Dispute resolution council is emerging institution in Iran and other countries. This research is inductive. The current study is also correlative since it seeks to investigate the relation between dependent and independent factors. It is a periodic study because it studies a specific period and it can ...
Read More
Dispute resolution council is emerging institution in Iran and other countries. This research is inductive. The current study is also correlative since it seeks to investigate the relation between dependent and independent factors. It is a periodic study because it studies a specific period and it can be an applied research. We used a questionnaire included 15 questions and distributed amongst clienteles of dispute resolution council of Torbat-Heydarieh and 450 people respond to the questionnaire during 6 months of 2013. Results of the research indicated that clienteles were not satisfied about behavior of clerks and members of dispute resolution council. Moreover, people were not satisfied about knowledge of employees and members related to of the dispute resolution council in Torbat-Heydarieh, whereas, were satisfied about processing time of solving problems by employees and members related to of the dispute resolution council.
Peiman Ghaffari Ashtiani; Mohammad Asgari Novin
Volume 5, Issue 3 , July 2016, , Pages 234-249
Abstract
Appearance of communication revolution and emergence of such phenomena as electronic data exchange, electronic commerce and electronic money exchange resulting from exploiting tools of communication revolution in inter-organizational transactions in supply chain, prepare new grounds for economic activities ...
Read More
Appearance of communication revolution and emergence of such phenomena as electronic data exchange, electronic commerce and electronic money exchange resulting from exploiting tools of communication revolution in inter-organizational transactions in supply chain, prepare new grounds for economic activities of commercial and non-commercial entities. Also in service market, increasing competition led to necessity of employing new channels for providing services. Present research tried to address the effect of perceived service quality on customers’ satisfaction, trust and loyalty using SERVQUAL model. To this end, after an introduction to general framework of the study, initially data were collected through library and field methods using descriptive-field methodology. Field data were gathered using a questionnaire with 28 items distributed to statistical population. Statistical population comprised all customers of Saderat Bank of Arak city. Completed questionnaires were analyzed using t-student statistic and LISREL software. Data analysis showed that website ease of use, website design and also customization of website had direct positive effect on satisfaction of bank customers.
