1. The Impact of Organizational Factors of Customer Relationship Management (CRM) on CRM Adoption in Tax Affairs Organization of Tehran

Mandana Hashemi; Mir Mehrdad Peydaei; Abbas Khodadadi

Volume 7, Issue 3 , Summer 2018, , Pages 267-277

Abstract
  The objective of the current study is the statement of the impact of organizational factors of customer relationship management (education-employee involvement-satisfaction) on CRM adoption in tax affairs organization. This research tries to evaluate the factors detected by the organization and offer ...  Read More

2. Investigate the Factors Associated with Tendency of Citizens to the Satellite with Approach uses and Satisfaction in Ardabil

Bahman Gharakhani

Volume 6, Issue 2 , Spring 2017, , Pages 96-101

Abstract
  The purpose of this study was to examine the factors associated with tendency of citizens to the satellite with approach uses and satisfaction in Ardabil. The population consist of all people 18 years and older in Ardabil. 390 people were selected with multi-stage cluster sampling method. In this study ...  Read More

3. Investigate the Factors Associated with Tendency of Citizens to the Satellite with Approach uses and Satisfaction in Ardabil

Amirhasan Susaraie; Bahman Gharakhani

Volume 6, Issue 1 , Winter 2017, , Pages 11-16

Abstract
  The purpose of this study was to examine the factors associated with tendency of citizens to the satellite with approach uses and satisfaction in Ardabil. The population consist of all people 18 years and older in Ardabil. 390 people were selected with multi-stage cluster sampling method. In this study ...  Read More

4. Analyzing Performance of Dispute Resolution Council

Seyed Morteza Madani; Seyyedeh Najmeh Hosseini

Volume 5, Issue 4 , Autumn 2016, , Pages 283-289

Abstract
  Dispute resolution council is emerging institution in Iran and other countries. This research is inductive. The current study is also correlative since it seeks to investigate the relation between dependent and independent factors. It is a periodic study because it studies a specific period and it can ...  Read More

5. Study of the Effect of Perceived Service Quality on Customers’ Satisfaction, Trust and Loyalty Using Servqual Model (Case Study of Saderat Bank Website Users)

Peiman Ghaffari Ashtiani; Mohammad Asgari Novin

Volume 5, Issue 3 , Summer 2016, , Pages 234-249

Abstract
  Appearance of communication revolution and emergence of such phenomena as electronic data exchange, electronic commerce and electronic money exchange resulting from exploiting tools of communication revolution in inter-organizational transactions in supply chain, prepare new grounds for economic activities ...  Read More