The Relationship between Service Quality, Customer's E-Satisfaction, and Overall Quality of Electronic Services with Airline Tickets Online Purchase Intention

Saeed Ahmadian; Hamed Haghtalab; Hasan Danaee

Volume 6, Issue 3 , July 2017, , Pages 221-226

  Despite the increasing use of Internet in Iran, e-commerce and sales have been less prevalent in the country. In Iran, many Internet users seem reluctant to purchase electronic products and services from companies and organizations providing these facilities. Since inefficiencies of websites for effective ...  Read More

An Investigation of the Effects of Organizational Citizenship Behavior on Customer Satisfaction in the Ministry of Education, Tehran 5th District

Manouchehr Jofreh; Seyed Sadegh Kazemi

Volume 6, Issue 1 , January 2017, , Pages 57-64

  Since the prospective companies in today's fiercely competitive space, no choice but to employ strategies that will lead to maximum absorption customers and sell products and services, today, customer satisfaction has become one of the main concerns of managers of enterprises and therefore subject to ...  Read More

Investigating Affecting Quality of E-Insurance on Trust and Satisfaction Customer With Lee and Chung Model (Case Study: Iran Insurance in Khoarsen Razavi)

Saeideh Miri Kandary; Sadegh Bafandeh Iman Doust

Volume 3, Issue 3 , July 2014, , Pages 167-174

  The present study investigated the effects of quality e-insurance on trust and customer satisfaction derived from the model of Kun Chang Lee, Namho Chung (2009) in Iran insured of Khorasan Razavi. In this study, the methodologies of descriptive-correlational and cross-sectional survey were employed. ...  Read More